![]() Office Chat help articles include videos and step-by-step guides for users. Users can reach out to support via forms on the website, too. Office Chat provides support 25×7 via Live Chats and emails. Files sharing is limited to 25MB and larger files cannot be shared. Also, policies for different groups can be set. The features that we liked in Trillian are that Message History is searchable and there is no Message History limit. Video conferencing is not available with Trillian, athough third party integration is available with applications such as Skype, Jabber and Facebook Messenger. These features are exclusive only to Windows Desktop App and the browser-based versions. For example, Trillian Android App does not offer GIFs or emojis. The features on most of the clients are limited. Trillian offers their services for Desktop (Mac, Windows), Mobile (Android and iOS) and Web browsers. We tried to explore more help articles and found that the knowledge base is generally for the Trillian Server clients and you will often not find help articles for Platforms such as Mac, Android or iPhone. Our team was also unable to find any video tutorials or guides to help us with the setup. There is no provision for phone-based support, live chat or an email address where users can send their queries. Support for all Trillian services is through an online form. Though new groups can be created with ease, group management features by the admin are limited. Group chats here are of two types: Private Groups and Public Groups. Limited user management features are available for the admin. ![]() Without the bulk CSV upload feature, this becomes much more time consuming as usernames for each new user must be added manually. Users can be invited to Trillian using email ID, bulk invite or ‘adding without invite.’ Inviting users with email ID ending in the company domain works well, but if you have to add users who do not have company emails it is tedious. ![]() We tried to onboard 50 users on both Office Chat and Trillian accounts. The parameters we compared for the software applications were:įor the course of this evaluation, we created free accounts on both Office Chat and Trillian to test their features. We decided to compare Trillian for Business and Office Chat on various factors to determine which one fares better as a business communication application. Released in 2000 as a freeware IRC client, Trillian has come a long way and now focuses majorly on business instant messaging. But for now, I'd recommend sticking with much better, and free, alternatives such as Adium and Pidgin.Trillian is one of the oldest Instant messaging service still available. The Mac version has a lot to live up to, and maybe it could hold its own against its Windows big brother one day. When I was on Windows, the free version of Trillian was my IM client of choice. You have to sign up for an Astra account to even start using the IM client. Other missing features include a lack of voice and video support, chat logs and more. The most glaring of the missing features is no group chat support, which will be a turnoff for many. No buddy icons from any of my IM accounts came over and the program looks nothing like the picture included with this article (taken from Cerulean Studio's blog announcement.) Having one-button clicks to access your different accounts is nice - when it actually works. While Cerulean Studios did warn that the alpha version of Trillian is lacking features, the entire experience was just unpleasant. I downloaded a copy of the alpha to try, and I am not impressed. As stated when the original alpha was released, Trillian is rebuilding its software for OSX from the ground up. Trillian costs Windows users $25USD to get full access to all of its features (the Alpha version for Mac is free). Trillian has a lot to live up to when it comes to instant messaging on the Mac. Since I dropkicked PCs out of my household five years ago, I've switched between iChat and the wonderful Adium. A private alpha has been available since 2007. A Mac version of Cerulean Studio's Trillian has been years in the making and as of this past Friday, the alpha build of the software is finally out in the wild for Mac users to try.
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